PRIVACY POLICY
Tasteful Moments Café & Bakery • Tasteful Moments Functions & High Tea • Tasteful Moments Pantry Collection
LEGAL REVIEW DISCLAIMER: This Privacy Policy has been prepared as a professionally drafted template for Tasteful Moments Co. Pty. Ltd. It is intended as a working document and starting point for publication. Before publishing this Privacy Policy on any website, platform or consumer-facing channel, Tasteful Moments Co. Pty. Ltd. is strongly recommended to seek independent legal advice from a qualified Australian privacy or commercial solicitor to ensure full compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and any applicable State, Territory or industry-specific regulatory requirements. Legal requirements may change, and this document should be reviewed periodically.
Introduction
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Tasteful Moments Co. Pty. Ltd. (referred to in this Privacy Policy as “Tasteful Moments Co.”, “we”, “our” or “us”) is deeply committed to protecting the privacy and personal information of everyone who engages with our brand, our products and our services. We believe that trust is the foundation of every meaningful relationship — and that trust begins with transparency.
This Privacy Policy describes how Tasteful Moments Co. collects, holds, uses and discloses personal information across all aspects of our business operations, including our premium plant-based café and bakery, our functions and high tea experiences, our Tasteful Moments Pantry Collection (both in-store and online), our website, and all associated digital and in-person customer touchpoints.
This Privacy Policy has been prepared in accordance with the Privacy Act 1988 (Cth) (the “Privacy Act”) and the thirteen (13) Australian Privacy Principles (APPs) contained within Schedule 1 of the Privacy Act. By accessing our website, making a reservation or purchase, attending one of our events, or otherwise engaging with us, you acknowledge that you have read and understood this Privacy Policy.
We encourage you to read this Privacy Policy carefully and in full. If you have any questions or concerns, please contact us using the details set out in Section 21 of this Policy.
Company Identification
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The entity responsible for the collection, storage, use and disclosure of your personal information is:
Registered Company Name: Tasteful Moments Co. Pty. Ltd.
Trading Name: Tasteful Moments Co.
Company Type: Australian Proprietary Limited Company
ABN: 44 686 885 763
ACN: 686 885 763
Registered Trade Mark: Tasteful Moments Co® — Trade Mark No. 2557523 (Class 43)
Registered Office: Brisbane, Queensland Australia
Principal Place of Business: Brisbane, Queensland, Australia
Website: www.tastefulmomentsco.com
Primary Contact Email: Contact@tastefulmomentsco.com
Tasteful Moments Co. operates across the following business sectors:
• Tasteful Moments Café & Bakery — premium plant-based café and bakery services, dine-in and takeaway;
• Tasteful Moments Functions & High Tea — curated high tea experiences, private functions, corporate events and luxury gatherings;
• Tasteful Moments Pantry Collection — artisanal packaged goods and pantry products available in-store, online and through wholesale channels.
Collection of Personal Information
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3.1 How We Collect Your Information
Tasteful Moments Co. collects personal information only by lawful and fair means, and only to the extent necessary for the purposes described in this Privacy Policy. We collect personal information in the following ways:
• Directly from you, when you provide it to us in person, over the telephone, via our website, or through written correspondence;
• Through our online reservation and booking systems when you make a café reservation or book a functions or high tea experience;
• When you place an order through our e-commerce platform or online Pantry Collection store;
• When you subscribe to our newsletter, mailing list or marketing communications;
• When you participate in a competition, promotion, survey or feedback request;
• When you attend one of our events, functions or experiences and provide your details for ticketing, dietary requirements or event management purposes;
• Through your interactions with our website, including cookies and analytics technologies (see Section 5);
• Via our social media pages and platforms when you contact us, tag us or interact with our content;
• From third parties, such as booking platforms, event ticketing providers or payment processors, where you have authorised them to share your information with us.
3.2 When We Do Not Collect
Where it is lawful and practicable to do so, we will offer you the opportunity to interact with us anonymously or by using a pseudonym. However, please be aware that if you choose not to provide certain personal information, we may not be able to process your reservation, booking or order, provide you with the full range of our services, or respond adequately to your enquiry.
Types of Personal Information Collected
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The personal information we collect about you will vary depending on the nature of your interaction with us. The types of personal information we may collect and hold include:
4.1 Identity & Contact Information
• Full name and preferred name;
• Postal address and delivery address;
• Email address;
• Telephone number(s);
• Date of birth (where required for age verification, competition entry or event registration).
4.2 Reservation & Booking Information
• Reservation date, time and party size;
• Dietary requirements, allergies and food preferences (including information that may be considered sensitive health information under the Privacy Act);
• Special occasion details provided voluntarily (e.g., birthdays, anniversaries);
• Communication history relating to your reservation.
4.3 Event & Function Information
• Event type and requirements;
• Guest numbers and guest dietary requirements;
• Venue layout and catering preferences;
• Corporate entity name and ABN (for corporate clients);
• Billing and payment details.
4.4 E-commerce & Transaction Information
• Order history and purchase details;
• Billing address and delivery address;
• Payment method details (processed securely via our third-party payment gateway — we do not store full credit card details);
• Subscription preferences.
4.5 Communication & Marketing Information
• Marketing preferences and subscription status;
• Your responses to surveys, promotions and competitions;
• Feedback and reviews you provide to us.
4.6 Technical & Usage Information
• IP address and device identifiers;
• Browser type and operating system;
• Pages visited on our website, time of visit and referring URL;
• Cookie identifiers and session data (see Section 5).
4.7 Sensitive Information
Certain information we may collect — in particular, dietary requirements and health-related food preferences — may constitute “sensitive information” under the Privacy Act. We collect such information only where you have provided it voluntarily and where it is reasonably necessary to provide you with a safe and appropriate hospitality experience. We handle all sensitive information with heightened care and in strict accordance with APP 3 and APP 6.
Website Data & Cookies
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Reservation & Booking Information
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5.1 Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic and support the delivery of relevant content. A cookie is a small text file that is placed on your device when you visit a website. Cookies help us recognise you on subsequent visits and remember your preferences.
We may use the following categories of cookies:
• Essential Cookies: These are strictly necessary for our website to function correctly, including enabling you to navigate our site and use our booking and e-commerce features. These cookies cannot be disabled.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are most frequently visited. This information is used in aggregate, anonymised form to improve our website performance.
• Functional Cookies: These cookies allow our website to remember your preferences (such as language or region) and provide enhanced, personalised features.
• Marketing and Targeting Cookies: These cookies may be used to deliver advertisements and content that are more relevant to your interests, and to track the effectiveness of our marketing campaigns. These may be set by third-party advertising partners.
5.2 Managing Cookies
You may configure your browser to refuse cookies or to alert you when cookies are being sent. Please be aware that disabling certain cookies may affect the functionality of our website and your ability to complete reservations or online purchases. For further guidance on managing cookies, please refer to your browser’s help settings or visit www.allaboutcookies.org.
5.3 Analytics
We may use third-party web analytics services (such as Google Analytics or similar platforms) to help us understand how our website is used. These services may collect information about your visits to our website using cookies and similar technologies. Information collected is used in aggregated form and is not personally identifiable. You may opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on, available at tools.google.com/dlpage/gaoptout.
When you make a reservation at Tasteful Moments Café & Bakery or book a Tasteful Moments high tea or functions experience, we collect the personal information necessary to confirm and manage your reservation. This includes your name, contact details, party size, reservation date and time, and any dietary requirements or special occasion details you choose to share with us.
We use this information to:
• Confirm and manage your reservation;
• Contact you in relation to your booking, including confirmation, reminders and any changes;
• Accommodate your dietary requirements and preferences safely and appropriately;
• Improve our service delivery and guest experience.
Reservation data may be collected directly through our website, via a third-party reservation platform (such as Squarespace), or through direct contact with our team. Where we use third-party booking platforms, please also refer to those platforms’ own privacy policies.
We retain reservation information for a period of 1 year following your visit, after which it is securely deleted or de-identified, unless we are required to retain it for longer by law or for legitimate business purposes.
When you submit an enquiry regarding a private function, corporate event, high tea booking or other Tasteful Moments Gatherings experience, we collect the personal and event-specific information you provide to us in order to respond to your enquiry and prepare a tailored event proposal.
This information may include your name, contact details, the nature and date of your event, guest numbers, dietary requirements, budget parameters, and any other details relevant to your enquiry.
We use this information solely to:
• Respond to your event enquiry and provide a personalised proposal;
• Plan, coordinate and deliver your event experience;
• Communicate with you before, during and following your event;
• Manage invoicing and payment in relation to your function.
Event enquiry information will be retained for a period of [INSERT RETENTION PERIOD] following the conclusion of your event (or from the date of your enquiry if no event proceeds), after which it will be securely deleted or de-identified.
Event & Function Enquiries
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E-Commerce & Payment Information
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Marketing Communications
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Social Media & Third-Party Platforms
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Disclosure of Personal Information
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Data Storage & Security
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International Data Transfers
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Access & Correction of Personal Information
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When you purchase products from the Tasteful Moments Pantry Collection through our online store or any other digital sales channel, we collect the personal and transactional information necessary to process and fulfil your order. This includes your name, delivery address, billing address, email address, contact telephone number and payment details.
8.1 Payment Processing
All payment transactions conducted through our online store are processed by a third-party payment gateway provider Stripe, Square, PayPal. We do not store, process or have access to your full credit card or payment card details. Payment processing is conducted in accordance with the Payment Card Industry Data Security Standards (PCI-DSS). Please refer to your payment provider’s privacy policy for further information regarding how they handle your financial data.
8.2 Order Information
We retain your order information to enable us to:
• Process and fulfil your purchase;
• Communicate with you regarding the status of your order;
• Process returns, refunds or exchanges in accordance with our returns policy;
• Maintain transaction records for accounting, tax and legal compliance purposes;
• Provide you with order history for your convenience.
We retain transaction records for [INSERT RETENTION PERIOD] in accordance with our obligations under the Income Tax Assessment Act 1997 (Cth) and other applicable Australian legislation.
From time to time, we may use your personal information to send you marketing communications about our products, services, events, promotions and brand news. All direct marketing communications sent by Tasteful Moments Co. are conducted in compliance with the Spam Act 2003 (Cth) and the Privacy Act 1988 (Cth).
We will only send you marketing communications where:
• You have provided your express or implied consent to receive such communications; and
• The communication is relevant to the products or services you have engaged with us for, or is otherwise reasonably expected by you.
Every marketing email we send will include a clear and accessible “unsubscribe” mechanism. You may withdraw your consent to receive marketing communications at any time by:
• Clicking the “Unsubscribe” link in any of our marketing emails;
• Contacting us directly at the email address set out in Section 21 of this Policy.
Following your unsubscribe request, we will remove you from our marketing lists within a reasonable period. Please note that operational communications (such as order confirmations, booking confirmations and service notifications) are not marketing communications and will continue to be sent as necessary to fulfil our obligations to you.
Tasteful Moments Co. maintains a presence on various social media platforms, including [INSERT RELEVANT PLATFORMS, Instagram, Facebook, Pinterest, LinkedIn, TikTok. When you interact with our social media pages — whether by following us, commenting, tagging us, sending us a direct message or engaging with our content — certain information may be visible to us and to other users of those platforms.
Please be aware that social media platforms operate under their own terms of service and privacy policies, which govern the collection, use and disclosure of information shared on those platforms. Tasteful Moments Co. does not control and is not responsible for the privacy practices of third-party social media platforms. We encourage you to review the privacy policies of any social media platform you use.
We may use social media platforms to:
• Share content and engage with our community;
• Respond to enquiries, comments and messages;
• Run competitions or promotional campaigns (subject to platform terms and any applicable promotional guidelines);
• Display targeted advertising to users based on platform-provided audience segmentation tools.
If you contact us via social media, we will collect the information you provide to us in that communication and use it to respond to your enquiry. We will not use social media messages for marketing purposes without your separate consent.
Tasteful Moments Co. does not sell, rent or trade your personal information to third parties for their own marketing or commercial purposes. We may disclose your personal information to third parties only in the following circumstances:
12.1 Service Providers
We engage trusted third-party service providers who assist us in operating our business and delivering our services. These may include:
• Reservation and booking platform providers;
• Payment gateway and financial processing providers;
• E-commerce platform providers;
• Email marketing and communications platform providers;
• Website hosting and IT infrastructure providers;
• Event management and ticketing platform providers;
• Logistics and delivery providers (for Pantry Collection orders);
• Analytics and marketing technology providers.
These service providers are authorised to use your personal information only as necessary to provide the relevant services to us, and are required to maintain the confidentiality and security of your information. Where applicable, we enter into data processing agreements with our service providers to ensure appropriate protections are in place.
12.2 Legal & Regulatory Disclosure
We may disclose your personal information where required to do so by law, by a court order, by a regulatory authority, or where we believe in good faith that disclosure is necessary to protect the safety, rights or property of Tasteful Moments Co., our guests, our staff or the public.
12.3 Business Transfers
In the event that Tasteful Moments Co. Pty. Ltd. is involved in a merger, acquisition, restructuring or sale of all or substantially all of its assets, your personal information may be transferred to the relevant acquiring entity, subject to the same privacy protections afforded under this Policy.
12.4 With Your Consent
We may disclose your personal information to third parties where you have provided your express consent for us to do so.
Tasteful Moments Co. takes the security of your personal information seriously. We implement reasonable and appropriate technical, administrative and physical security measures to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
These security measures include, but are not limited to:
• Secure, encrypted storage of personal data on protected servers;
• Use of secure HTTPS protocols on our website and e-commerce platform;
• Access controls and authentication requirements limiting access to personal information to authorised personnel only;
• Regular review of our security practices and procedures;
• Use of reputable, industry-compliant third-party service providers for payment processing, data storage and communications.
While we take all reasonable precautions to protect your personal information, please be aware that no method of data transmission over the internet or electronic storage is entirely secure. We cannot guarantee the absolute security of information transmitted to us via the internet.
In the event of a data breach that is likely to result in serious harm to affected individuals, Tasteful Moments Co. will comply with its mandatory data breach notification obligations under Part IIIC of the Privacy Act (the Notifiable Data Breaches scheme), including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) as required.
13.1 Retention of Personal Information
We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. When personal information is no longer required, we will take reasonable steps to destroy or permanently de-identify it in a secure manner.
Some of the third-party service providers we engage to support our operations (including cloud-based software platforms, email marketing providers and analytics tools) may store or process data on servers located outside of Australia. Where this is the case, we take reasonable steps to ensure that overseas recipients handle your personal information in a manner consistent with the Australian Privacy Principles.
By engaging with our website and services, you acknowledge that your personal information may be transferred to, stored and processed in countries outside Australia, including, To be Addressed the United States, the European Union, or other jurisdictions where our service providers operate]. We will only transfer your personal information overseas where:
• We reasonably believe that the recipient is subject to a law or binding scheme that is at least substantially similar to the APPs and mechanisms exist for you to enforce that protection; or
• We have obtained your consent to the transfer; or
• The transfer is otherwise required or permitted under the Privacy Act.
Please contact us (see Section 21) if you would like further information about the countries to which we may send personal information.
15.1 Your Right to Access
Under APP 12, you have the right to request access to the personal information that Tasteful Moments Co. holds about you. To make an access request, please contact us in writing using the details set out in Section 21 of this Policy. We will respond to your request within a reasonable period (generally within thirty (30) days) and will provide access in the manner that is most appropriate in the circumstances.
We may charge a reasonable fee to cover the administrative cost of providing access to your information. We will advise you of any applicable fee before processing your request.
In certain circumstances, we may refuse to provide access to personal information. Where we refuse, we will provide you with written reasons for the refusal and information about how you may complain about our decision.
15.2 Your Right to Correction
Under APP 13, if you believe that personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you have the right to request that we correct it. To make a correction request, please contact us using the details set out in Section 21. We will respond to your correction request within a reasonable period and will take reasonable steps to correct the information if we are satisfied that a correction is required.
As an individual whose personal information is held by Tasteful Moments Co., the Australian Privacy Principles afford you the following key rights:
• The right to know why we collect your personal information, how we will use it and to whom it may be disclosed (APP 1, 5);
• The right to request access to personal information we hold about you (APP 12);
• The right to request correction of inaccurate, incomplete or out-of-date personal information (APP 13);
• The right to opt out of receiving direct marketing communications (APP 7);
• The right to make a complaint to us regarding our handling of your personal information, and to have that complaint handled fairly and in a timely manner;
• The right to make a complaint to the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response to your complaint;
• The right not to have your personal information used for direct marketing unless you have consented or we have a legitimate basis to do so under the Privacy Act.
To exercise any of these rights, please contact us using the contact details set out in Section 21.
Tasteful Moments Co.’s website, online store and digital services are not directed at, and are not intended for use by, children under the age of 18 years without the involvement and consent of a parent or legal guardian. We do not knowingly collect personal information from children under the age of 18 without parental or guardian consent.
If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately using the details in Section 21 and we will take prompt steps to delete that information from our records.
Where events or experiences hosted by Tasteful Moments Co. may be attended by minors (such as family-friendly events), any personal information collected in relation to a minor will be collected from and in relation to the responsible adult accompanying them, and will be handled with the utmost care and sensitivity.
Our website and digital communications may contain links to third-party websites, platforms and services that are not operated or controlled by Tasteful Moments Co. These may include social media platforms, reservation systems, payment gateways, food delivery aggregators, event ticketing services and editorial or media websites.
Tasteful Moments Co. does not endorse, and is not responsible for, the privacy practices, content or security of any third-party website or service. This Privacy Policy applies solely to information collected by Tasteful Moments Co. We strongly encourage you to review the privacy policies of any third-party website or service you visit or use, as their practices may differ significantly from our own.
Where we embed third-party content into our website (such as social media widgets, maps or video content), those third parties may collect information about your interaction with that content. We have no control over such data collection.
Tasteful Moments Co. Pty. Ltd. is the owner of the registered Australian trade mark “Tasteful Moments Co®” (Trade Mark Registration No. 2557523, Class 43 — Café-restaurant and cafeteria services), registered with IP Australia and valid until 18 June 2035.
All intellectual property rights in the Tasteful Moments Co. brand — including but not limited to the trade mark, trade name, logo, visual identity, brand assets, website content, product packaging, menu designs, recipe concepts, event concepts and all associated creative and commercial materials — are the exclusive property of Tasteful Moments Co. Pty. Ltd. and are protected by Australian intellectual property law, including the Trade Marks Act 1995 (Cth) and the Copyright Act 1968 (Cth).
No part of our brand materials, website content, product designs or associated intellectual property may be reproduced, republished, distributed, copied, used commercially or adapted without the prior express written consent of Tasteful Moments Co. Pty. Ltd. Unauthorised use of our registered trade mark or intellectual property constitutes an infringement of our rights under Australian law.
Any personal information we collect in the course of enforcing or protecting our intellectual property rights will be handled in accordance with this Privacy Policy and the Privacy Act.
Tasteful Moments Co. reserves the right to update, amend or replace this Privacy Policy from time to time to reflect changes to our business practices, services, technology, or applicable law. All updates will take effect from the date they are published on our website.
Where we make material changes to this Privacy Policy, we will endeavour to provide reasonable notice to affected individuals by posting a prominent notice on our website and/or sending a notification to those individuals for whom we hold a current email address.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. The “Effective Date” noted at the top of this Policy indicates when the current version was last updated. Your continued use of our website, services or products following any updates constitutes your acceptance of the revised Privacy Policy.
21.1 Contacting Our Privacy Officer
If you have any questions, concerns or requests in relation to this Privacy Policy or the way in which Tasteful Moments Co. handles your personal information, please contact our Privacy Officer using the following details:
Privacy Officer: Ms. McQuinn
Tasteful Moments Co. Pty. Ltd.
Postal Address: Brisbane, Queensland, Australia
Email: Contact@tastefulmomentsco.com
Telephone: Please request
Website: www.tastefulmomentsco.com
21.2 How We Handle Complaints
If you believe that Tasteful Moments Co. has breached the Australian Privacy Principles or otherwise mishandled your personal information, you are encouraged to contact us in writing in the first instance. We will acknowledge your complaint within five (5) business days and will respond substantively within, thirty (30) days.
We are committed to resolving privacy complaints fairly, efficiently and in good faith. If you are not satisfied with our response, or if you do not receive a response within a reasonable time, you have the right to refer your complaint to the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001
® Tasteful Moments Co is a registered trade mark in Australia owned by Tasteful Moments Co. Pty. Ltd.
Trade Mark Registration No. 2557523 | Class 43 | IP Australia | Valid to 18 June 2035
© 2026 Tasteful Moments Co. Pty. Ltd. | ABN 44 686 885 763 | All Rights Reserved
Brisbane, Queensland, Australia